Contact Us – TodayMade

Tony Xu, Founder & CEO /

The turnover was very fast, and the design work looks clean and minimal, exactly what we were seeking after.

Ed Erenberg, CEO /

Our team, board of advisors, and even our investors were all thrilled with the way the marketing site looked, which was a huge upgrade from what we previously had.

Mohamed Aly, CEO & Founder /

I loved how experienced the team was and also how fast they worked.

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Have questions?

How can I place design requests with your subscription-based design service?

Once you select a plan, we'll provide you access to our Trello board. You can request designs through Trello itself, or you have the flexibility to send your requirements via email, by sharing a Google doc, or by including a link to a Loom video – whichever method you like.

I prefer discussing the brief in a face-to-face conversation. Is it possible?

Absolutely possible! You'll have a dedicated account manager who will be available for face-to-face calls or discussions as needed throughout the project.

How soon can I expect to receive my designs?

Typically, most requests are fulfilled in as little as two days or even sooner – today! (after all, we're TodayMade :) However, for more intricate requests, the turnaround time may be extended.

Do you have any support staff I can contact directly?

Absolutely! You'll be assigned a dedicated account manager who will be your go-to person for any inquiries. We maintain transparent communication to keep you updated on our progress and project status. Feel confident knowing we're here and easily accessible to resolve any queries or problems that arise.

Is there a cap on the number of requests I can make?

Our unlimited design subscription allows you to submit as many design requests as you wish, and they will be fulfilled one at a time.

But it's important to note that your specific plan determines how many assets we can design monthly. So, if you decide to get a subscription for website design, you have the flexibility to request additional design assets. Just keep in mind that the hours we dedicate to web design in your subscription will depend on your chosen plan's limits.

What if I'm not happy with the design?

No problem at all! We'll keep refining the design until you're fully happy with the result.

How do you make sure the designs fit our brand?

We make sure our designs match your brand by diving into your brand's style and guidelines. Our designers are pros at keeping that brand vibe intact. Plus, we'll keep the conversation open with you, making tweaks and changes as needed to get the look just right for your brand.

Is there a refund policy if I'm dissatisfied with the service?

Given the premium quality of our work, we do not offer refunds.

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TodayMade Design Ltd
920-736 Granville ST
Vancouver BC V6Z 1G3
Canada

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